Disability Resource Centre aims to always provide a service that is high quality.

We are committed to ensuring that its work is of the highest quality. We believe that through effective management and investigation of comments, compliments and complaints we can identify learning to achieve high quality work and continuous improvement as an organisation.

A copy of our Compliments, Comments and Complaints policy can be found here.

Insert link to the policy document

For all general compliments, comments or complaints about DRC or our services, please email us at ccc@disability.co.uk

If you wish to make a compliment, comment or complaint about a Trustee or our Board of Directors, we have a separate policy in place which can be found here

Insert link to the policy document

If you wish to make a compliment, comment or complaint specifically about our debt advice service, we have a separate policy in place which complies with the regulatory and operational requirements of the FCA, FOS and standards defined by Advice UK. This includes details on how to make a complaint to the Financial Services Ombudsman. To download a copy of this complaints policy, please click on this link: Comments, compliments and complaints procedure FCA 2023