Information Helpline – Sue

Kazi Mazaharul

I called DRC’s information helpline when I was at breaking point. I didn’t know where to turn. I have a degenerative condition which affects my vocal chords and impacts ability to speak, so phoning the centre was a big step for me, but I’m so pleased I did it. I spoke to a lovely lady called Natalie, who invited me into the centre.

I opened up to Natalie. I told her how unhappy I was with the sheltered accommodation in which I was living.I didn’t feel supported and felt unease with the staff. As a result of my condition, I am also losing vision in both eyes. When I approached DRC, I was at my lowest; I was terrified about losing my sight, especially when I was already struggling so much with life in general.

Natalie referred me to FOCUS, a local charity that helps people like me who have sight problems. Natalie came with me to my initial meeting with Sue and helped to explain my situation. Since that meeting, Sue has helped me to start coming to terms with my condition and how I can manage it. She’s also helped to build my relationship with my care team and generally boost my morale. I now also attend DRC’s weekly coffee mornings, which I look forward to each week. I’d like to thank Natalie for all the support she has offered me, and for introducing me to Sue.”

Personal and live skills development